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During installation of Symantec Mail Security for Microsoft Exchange (SMSMSE) a SideBySide error is encountered, and the Symantec Mail Security for Utility Service does not start as expected.

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Article ID: 162065

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Updated On:

Products

Mail Security for Microsoft Exchange

Issue/Introduction

During installation of Symantec Mail Security for Microsoft Exchange (SMSMSE) a SideBySide error is encountered, and the Symantec Mail Security for Utility Service does not start as expected.

Type :        Error
Event :        33
Source :        SideBySide
Description:
Activation context generation failed for "C:\Program Files (x86)\Symantec\SMSMSE\7.5\Server\bin\bmiengine.dll".
Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.4053" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Immediately followed by:

Type :        Error
Event :        1000
Source :        Application Error
Category :    Application Crashing Events
Description:
Faulting application name: SMSUtilityService.exe, version: 7.5.1.83, time stamp: 0x54bd28f0
Faulting module name: ntdll.dll, version: 6.0.6002.18541, time stamp: 0x4ec3e855
Exception code: 0xc0150002
Fault offset: 0x00000000000b6fc8
Faulting process id: 0x1474
Faulting application start time: 0x01d09c6a71ac51b7
Faulting application path: (null)
Faulting module path: (null)
Report Id: (null)


 

Cause

A Microsoft Visual C++ assembly used by Symantec Mail Security for Microsoft Exchange is missing from the system.

Resolution

Install the ‚ÄčMicrosoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update