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Accounts with non-ASCII characters are not displayed correctly

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Article ID: 162044

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Updated On:

Products

Symantec Products

Issue/Introduction

User accounts with non-ASCII characters are not displayed correctly in the ATP Manager and may not be saved in the database.

Resolution

When you enter user account information in a character set other than ASCII (UTF-8, High ASCII, or GB 18030, for example), ATP: Network does not save the data in the database. When you create or edit a user account, you must enter ASCII characters for the Display Name, Login, Password, and User Email.

Note: Non-ASCII characters are allowed in the body of emails that are sent from ATP: Network.