Windows Event logs show error with MSVCR90.dll with httpd.exe

Products

• IT Management Suite

Issue/Introduction

The Windows Event logs indicate an application fault in httpd.exe regarding module MSCVR90.DLL.

Faulting application httpd.exe, version <Apache version>, time stamp <time stamp in hex>, faulting module MSVCR90.dll, version <MSVCR90 version>

Cause

This is generally caused by a port binding conflict when the Apache Web Server attempts to load. Check for other applications binding on ports 80 and/or 443.

This is most commonly caused by additional web servers being installed on the CEM gateway. (IIS, Tomcat, etc.)

Resolution

The conflict needs to be removed. Suggest uninstalling or modifying the conflicting application to use ports other than those needed by the CEM gateway.