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Error message displays "File is corrupted and cannot be opened" when users attempt to open files on Mac endpoints

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Article ID: 162021

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Updated On:

Products

Data Loss Prevention Endpoint Discover

Issue/Introduction

The "File is corrupted and cannot be opened" message displays when the Data Retention response rule is configured with Block response rule for Endpoint Discover scans that target Mac endpoints. The Data Retention response rule is not supported on Mac agents, so instead of being retained, the file in question is deleted. File is corrupted and cannot be opened

Resolution

None.