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Agent displays as disconnected when drive is encrypted with BitLocker
Article ID: 162017
Data Loss Prevention Endpoint PreventData Loss Prevention Endpoint Discover
When the BitLocker option is enabled on the Windows drive where DLP Agent is installed and the endpoint is restarted, the agent displays as disconnected on the Enforce Server. The EDPA service displays as stopped.
Disable BitLocker on the drive where the agent is installed and then manually restart the EDPA service.