How to update character set encoding settings

Products

• Data Loss Prevention Enforce

Issue/Introduction

Some web sites may change their character set encoding settings, resulting in a failure to detect incidents for those web sites. You can update the character encoding settings in the DomainCharsets.config file.

Resolution

To adjust your domain character set settings, follow this procedure:

1. On your Enforce Server, open the DomainCharset.config file, located in the SymantecDLP/protect/config directory.
2. Adjust the domain/character set pair for the relevant web site. For example:
   yahoo.co.jp:utf-8
3. Save and close the DomainCharset.config file.
4. Restart the Vontu Manager service to apply your changes.