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How to update character set encoding settings

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Article ID: 162010

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

Some web sites may change their character set encoding settings, resulting in a failure to detect incidents for those web sites. You can update the character encoding settings in the DomainCharsets.config file.

Resolution

To adjust your domain character set settings, follow this procedure:
  1. On your Enforce Server, open the DomainCharset.config file, located in the SymantecDLP/protect/config directory.
  2. Adjust the domain/character set pair for the relevant web site. For example:
    yahoo.co.jp:utf-8
  3. Save and close the DomainCharset.config file.
  4. Restart the Vontu Manager service to apply your changes.