ServiceDesk solution includes reports that show Change, Incident and Problem tickets associated with the resource. These reports can be accessed from either of these places:
In these reports there is a column called URLtoChange / URLtoIncident / URLtoProblem than contains a link to the respective ticket in ServiceDesk. When you click the link, browser will display an error message.
The exact error message depends on the browser used, for example:
Link in the report is configured to be opened in a frame inside the Symantec Management Console that is not allowed in browsers due to cross-site scripting protection mechanisms.
In Symantec Management Console:
Follow the same set of steps for two other reports as well. For step 2, select a different report: