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Symantec Management Platform (SMP) agents failing to install

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Article ID: 162001

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Updated On:

Products

IT Management Suite

Issue/Introduction

Agent push is failing to install agents with the following error message found in the logs on the SMP server. Unable to push agent to newly discovered machines. Failed to push agents since profile specified for push operation '<GUID string* here>' is missing.

*GUID string is in the form of: 00000000-0000-0000-0000-000000000000

 

Cause

The link between the agent connection profile and the Agent install is broken.

In the agent push page the Profile displays as "Unknown".

Resolution

The following steps will re-associate the connection profile to the agent push.
  1. Clone the current connection profile.
    1. Navigate to: Settings > Agent/Plugins > Symantec Management Agent > Symantec Agent Communication profiles
    2. Right-click the connection profile listed for the SMP, select clone, and save the cloned connection profile.
    3. There will be a warning about duplicate connection profiles. Ignore it for now, we will clean this up later.
  2. Assign the cloned profile to the agent push.
    1. Navigate to: Settings > Agent/Plugins > Symantec Management Agent > Agent Install
    2. Click "Default Settings" (Located to the right of the Profile setting)
    3. Click the pencil icon (edit) next to the currently listed profile.
    4. Select the newly cloned profile.
    5. Save the changes.
  3. Revert to the original connection profile.
    1. Click the pencil icon (edit) next to the currently listed profile.
    2. Select the original profile.
    3. Save changes.
  4. Delete the cloned profile.
    1. Navigate to: Settings > Agent/Plugins > Symantec Management Agent > Symantec Agent Communication profiles
    2. Right-click the cloned connection profile and select delete.