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Configure Service Account utility hangs

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Article ID: 161998

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Updated On:

Products

Control Compliance Suite Windows

Issue/Introduction

Root Cause:-
 
Symantec.CSM.ConfigureServiceAccount.exe utility tries to add the specified service account user to a local group called “CCS Service Accounts”  on app server machine and it is failing because the group does not exist on 11.1 setup.
 
This issue is expected to be found on fresh 11.1 setup or any setup where this group is deleted. The Utility just hangs with no errors.

Cause

This is due to the "CCS Service Accounts" local group not having been created in CCS 11.1

Resolution

Solution/Workaround:-
 
Create a group name “CCS Service Accounts” on App Server machine and add App Server service account to it.  Try to run Symantec.CSM.ConfigureServiceAccount.exe utility, it will succeed for all three options.