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Symantec Mail Security for Microsoft Exchange (SMSMSE) transport agents fail to run after Microsoft Exchange 2010 RollUp 8 installed.
Article ID: 161996
Updated On:
Products
Mail Security for Microsoft Exchange
Issue/Introduction
After Microsoft Exchange 2010 RollUp 8 is installed, Microsoft Exchange Transport service failed to load until SMSMSE is uninstalled. Hence SMSMSE transport agents were removed from Exchange Transport Agents
.
When SMSMSE is being reinstalled, installer will fail to install SMSMSE transport agents. The agents cannot even be installed manually by following this document - How to manually install Symantec Mail Security for Microsoft Exchange (SMSMSE) transport agents. Error shown under Exchange PowerShell while installing the agents manually -
The TransportAgentFactory type "Symantec.MailSecurity.Server.TransportAgent.SMSMSERoutingAgentFactory"
doesn't exist. The TransportAgentFactory type must be the Microsoft .NET class type of the tranport agent factory.
.
When SMSMSE is being reinstalled, installer will fail to install SMSMSE transport agents. The agents cannot even be installed manually by following this document - How to manually install Symantec Mail Security for Microsoft Exchange (SMSMSE) transport agents. Error shown under Exchange PowerShell while installing the agents manually -
The TransportAgentFactory type "Symantec.MailSecurity.Server.TransportAgent.SMSMSERoutingAgentFactory"
doesn't exist. The TransportAgentFactory type must be the Microsoft .NET class type of the tranport agent factory.
Cause
Microsoft Exchange 2010 RollUp 8 installation failed at some point and causes failure to load/install SMSMSE transport agents.
Resolution
The issue is not product related but environment issue instead.
Workaround:
One known workaround is to Install Microsoft Exchange RollUp 7 instead. However, it is recommended to contact Microsoft Support for workaround / solution.
Workaround:
One known workaround is to Install Microsoft Exchange RollUp 7 instead. However, it is recommended to contact Microsoft Support for workaround / solution.
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