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Troubleshooting Java LiveUpdate in Messaging Gateway for Service Providers (SMG-SP)

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Article ID: 161995

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Updated On:

Products

Messaging Gateway for Service Providers

Issue/Introduction

Issues while performing JLU

Resolution

Possible steps:

- Enable debug level on jlu-controller
- Check liveupdate.conf file
- Add "cacheMode=false" to liveupdate.conf if missing
- Run the following commands and observe the full output:
  • export "SmsDefsInstall"=/opt/symantec/smg-sp/Scanner/AntiVirus
  • java -cp /opt/Symantec/LiveUpdate/jlu.jar com.symantec.liveupdate.LiveUpdate -c /etc/liveupdate.conf -d [ -p Symantec Messaging Gateway for SP Linux 64-bit -v 10.5 -l SymAllLanguages -t VirusDef ]
- Alternatively, replace the contents of the /etc/liveudpate.conf with the following:
cacheMode=false
hosts/0/url=http://liveupdate.symantecliveupdate.com:80
jar=/opt/Symantec/LiveUpdate/jlu.jar
workdir=/tmp/jlu_downloads
logfile=/opt/Symantec/LiveUpdate/liveupdt.log