ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Sysprep Hangs on client when running Prepare for Image Capture Task

book

Article ID: 161991

calendar_today

Updated On:

Products

Deployment Solution

Issue/Introduction

When running a Prepare for Image Capture Task, Sysprep appears to hang and doesn't complete.  The Windows\System32\Sysprep\Panther\setupact.txt file contains an error about an invalid unattend.xml

Cause

When a Prepare for Image Task is created the unattend.xml in the NSCap\bin\Win32\x86\Deployment folder becomes part of that task in the database.  If the unattend.xml in the NSCap\bin\Win32\x86\Deployment folder was customized improperly or otherwise corrupt, when a Prepare for Image Capture task is created then this instance of the Prepare for Image Capture task will always fail.

Resolution

To resolve this issue, restore or replace the existing unattend.xml file in the NSCap\bin\Win32\x86\Deployment folder with the one provided by Symantec as part of the Deployment Solution installation.  Then delete your non-functional Prepare for Image Capture task and create a new Prepare for Image Capture task.