During the installation of Symantec Mail Security for Microsoft Exchange (SMSMSE) the Windows Installer pops up a message reporting that it has stopped working.
During the installation the following message pop-up appears on the screen:
Reviewing the Application Event Viewer log shows the following entry:
Reviewing the smsmse_verbose_install.log shows the following message:
MSI (c) (9C:AC) [17:06:40:482]: Doing action: fnRemoveTempRegistryKey
Action 17:06:40: fnRemoveTempRegistryKey.
Action start 17:06:40: fnRemoveTempRegistryKey.
MSI (c) (9C:AC) [17:06:40:482]: Creating MSIHANDLE (360) of type 790542 for thread 16300
MSI (c) (9C:24) [17:06:40:482]: Invoking remote custom action. DLL: C:\Users\ADMINI~1.CRE\AppData\Local\Temp\1\MSIB4C1.tmp, Entrypoint: fnRemoveTempRegistryKey
MSI (c) (9C:24) [17:06:40:482]: Lost connection to custom action server process. Attempting to regenerate