ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
SMSMSE install rolls back silently with no obvious error in logs
Article ID: 161987
Mail Security for Microsoft Exchange
SMSMSE install rolls back silently with no obvious error in logs,
The installation goes more than half way , creates the desktop shortcut an then rolls back
This has happened on new installs or after a manual removal using the removal script , due to a failed upgrade
No obvious errors found in SMSMSE install logs or Verbose logs but we get this when the install gets interrupted
"The wizard was interrupted before Symantec Mail Security for Exchange could be completely installed"
Server has multiple domain names
The solution to this issue is to check the Domain name used during the service account input box,
Check in Active directory domains and trusts to see if the Domain being used in the service account is same as the Domain name in the Active directory domains and trusts
Also make sure that service account is part of the correct Domain