Cannot open the Symantec Management Platform Console

Products

• IT Management Suite
• Client Management Suite

Issue/Introduction

SMP coresettings.config file empty, invalid or corrupt.

Environment

8.x

Cause

CoreSettings.config is corrupted. File has empty data.

Resolution

1. Stop the Altiris Service from: Start > Run > type services.msc.
2. Disable the service as it will start back immediately.
3. Navigate to C:\ProgramData\Symantec\SMP\Settings on the Notification Server
4. Create a copy of "CoreSettings.config.backup" file.
5. Rename "CoreSettings.config" to "CoreSettings._config".
6. Rename "CoreSettings.config.backup" to "CoreSettings.config" name.
7. Start the Altiris Services.
8. Check whether the console is started to  open properly.