The STE engine stops prematurely on the backend server with the following event:
The SWS Streamlet Engine service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service. The java logs will show that the Java tomcat server is running out of memory.
C:\Symantec\Workspace Streaming\Server\common\jboss\bin\hs_err_pidxxxx.mdmp C:\Symantec\Workspace Streaming\Server\common\jboss\bin\hs_err_pidxxxx.log
Symantec is aware of this issue and will update this document when a solution becomes available. It is not necessary to log a support case on this issue. Please subscribe to this article to be notified of any updates. WORKAROUND: Increase the Java heap size on each of the frontend servers that run java tomcat. Edit the following regkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\ASWEStreamletEngine\Param eters 1. Increase the value of JVM Option Count (REG_DWORD) + 1 a. Original value: 12 b. Modified value: 13 2. Create a new string value a.Name: JVM Option Number x (where x is the next cardinal number) b.Data: "-Xss128k" (without the quotes) 3. Restart the STE component for these settings to take effect.