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"EPSA Error Code: 2000-0251" during Dell hardware diagnostics on ATP8880 appliance

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Article ID: 161949

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Updated On:

Products

Endpoint Detection and Response

Issue/Introduction

On an Advanced Threat Protection: Network (ATP:N) appliance model 8880, during hardware diagnostics run either from BIOS or from the Lifecycle Controller, the diagnostics displays a specific error message.

If running diagnostics from BIOS, the error message that appears is:



If running diagnostics from LifeCycleController, the error message that appears is:

Cause

The event log within BIOS contains one or more events that should be diagnosed before continuing.

 

Resolution

Check the event log in the BIOS, address the issues listed, clear the log and run the diagnostics again to confirm that no further issues are detected.
 

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