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Clean_agent tool does not remove the SFsCtrx12 file from drivers

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Article ID: 161920

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Updated On:

Products

Data Loss Prevention Endpoint Prevent Data Loss Prevention Enforce Data Loss Prevention Endpoint Discover

Issue/Introduction

Clean_agent tool does not remove the SFsCtrx12 file from the driver location (C:\WINDOWS\system32\drivers).

Resolution

Manually delete the SFsCtrx12 file from C:\WINDOWS\system32\drivers and reboot the endpoint.