Clean_agent tool does not remove the SFsCtrx12 file from drivers

Products

• Data Loss Prevention Endpoint Prevent
• Data Loss Prevention Enforce
• Data Loss Prevention Endpoint Discover

Issue/Introduction

Clean_agent tool does not remove the SFsCtrx12 file from the driver location (C:\WINDOWS\system32\drivers).

Resolution

Manually delete the SFsCtrx12 file from C:\WINDOWS\system32\drivers and reboot the endpoint.