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Whitelist and Blacklist behaviour on Symantec Web Gateway (SWG)

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Article ID: 161912

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Updated On:

Products

Web Gateway

Issue/Introduction

There is a need to know details of how the Whitelists and Blacklists are processed by Symantec Web Gateway (SWG)

Cause


 

Resolution

General precedence order for Whitelists/Blacklists on SWG is as follows:
  • Whitelist IP/Blacklist IP
  • Rule Detection
    • Phone Home
    • APC
    • User Defined Blacklist Domain with keyword
    • User Defined Blacklist by file extension
  • Whitelist Domain (Default and User Defined)
  • Botnet
  • Blacklist Domain
  • URL Content Filter
  • AV Scan
  • Insight
 
Please also be aware of following considerations:
For a more general list of SWG supportability considerations please see following KB article:
http://www.symantec.com/docs/TECH201581