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Whitelist and Blacklist behaviour on Symantec Web Gateway (SWG)


Article ID: 161912


Updated On:


Web Gateway


There is a need to know details of how the Whitelists and Blacklists are processed by Symantec Web Gateway (SWG)




General precedence order for Whitelists/Blacklists on SWG is as follows:
  • Whitelist IP/Blacklist IP
  • Rule Detection
    • Phone Home
    • APC
    • User Defined Blacklist Domain with keyword
    • User Defined Blacklist by file extension
  • Whitelist Domain (Default and User Defined)
  • Botnet
  • Blacklist Domain
  • URL Content Filter
  • AV Scan
  • Insight
Please also be aware of following considerations:
For a more general list of SWG supportability considerations please see following KB article: