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FEATURE REQUEST: Message Templates - Change variable $ORIGINAL_BODY from required to optional in Symantec Encryption Management Server

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Article ID: 161909

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Updated On:

Products

Encryption Management Server PGP Viewer (for Android) Gateway Email Encryption Mobile Encryption for iOS

Issue/Introduction

The $ORIGINAL_BODY variable in a Web Email Protection message template refers to the body of the message that triggered the template. This variable is required rather than optional.

For instance, this variable can be found in templates for:
  • Quota Exceeded for Web Email Protection Recipient (Delivered to Sender)
  • Message Bounced -- Internal Server Error
  • Message Bounced -- No Encryption Key Available
  • Message Bounced -- Message Too Large

In some environments, it would be useful to have the variable $ORIGINAL_BODY changed from required to optional on the message templates within Symantec Encryption Management Server.

Resolution

Symantec Corporation is committed to product quality and satisfied customers. This Feature Request is currently being considered by Symantec Corporation to be addressed in a forthcoming version of the product.

Technical Support filed a Feature Request to add this product feature. Note that a feature request is exactly that, a request. There is no committed date for this request from the Endpoint Encryption Product Management team, nor from the Endpoint Encryption Engineering team at this time.

Please be sure to refer back to this document periodically as any changes to the status of the request will be reflected here. You may want to subscribe to this document to receive updates on this topic and/or contact Technical Support to let us know the importance this feature has for your environment.