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Outlook monitoring issues for endpoint users working offline

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Article ID: 161899

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Updated On:

Products

Data Loss Prevention Endpoint Prevent Data Loss Prevention Enforce

Issue/Introduction

If a user is working offline in Outlook and user details are not cached on the monitored endpoint the following may occur:
  • Policies with Sender/User Pattern specified may not monitor Outlook
  • Generated incidents (by policies other than those with Sender/User Pattern specified) display the sender email id as "Distinguished User Name" instead of the actual "Email-id."
This behavior may occur in all versions of Outlook clients including Outlook 2013.

Resolution

Cache user details on the endpoint.