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BUG REPORT: Group key with Group Admin or Admin no longer able to administer File Share Encryption


Article ID: 161878


Updated On:


File Share Encryption Powered by PGP Technology


Users who have set  Group Key as "Group Admin" or "Admin" no longer have the ability to add users, delete users, encrypt or re-encrypt the File Share Encrypted Files and Folders with this permission.

"You are attempting to manage a File Share Encryption-protected file or folder, but you do not have rights to do so"


Symantec Corporation is committed to product quality and satisfied customers. This issue is currently being considered by Symantec Corporation to be addressed in a forthcoming version or Maintenance Pack of the product. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Applies To

Symantec Encryption Desktop 10.3.2 MP5 - MP9

Workaround: Download the Group Key both public and private blocks to the individuals local machine and then import this keypair into the local user key ring. This key should have a passphrase given to it during the export process in order to secure the private portion of the key when not in the Symantec Encryption Management Server.

This issue is fixed in the following release:

  • Symantec Encryption Desktop 10.3.2 MP10

Please upgrade to the latest available release in order to take advantage of this and other enhancements and improvements.