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After a Managed Delivery Policy post-reboot action, each user that RDP into server is prompted to restart the server

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Article ID: 161845

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Updated On:

Products

Software Management Solution

Issue/Introduction

After a Managed Delivery Policy post-reboot action, each user connects to the server using RDP is prompted to restart the server.

Cause

The default time to check for a reboot is 5 minutes after the system begins booting up. If the agent doesn't start during the first 5 minutes, it does not clear the notificationlist.xml file of the reboot flag, and another user logging on will get a reboot prompt.

Resolution

A point-fix is available for this issue on version 7.5 SP1 HF5. This fix is also available in 7.6 HF1.

To apply the point-fix in 7.5 SP1 HF5, follow these steps.

Applies to:

SMP 7.5 SP1 HF5

How to install this pointfix:

  1. Extract files from the archive to the NS hard drive. Make sure Point Fix is not extracted to Altiris install directory (or any subfolder to it).
  2. Execute PFInstaller.exe with administrative privileges (right-click > Run as administrator). Select "Install Files".
  3. Accept UAC (User Account Control) if prompted, select Install Files. Old binaries will be automatically backuped to the Backup folder at the same location where PFinstaller is and replaced with the new ones. Log-file Log.txt will be created at the same location where PFinstaller is.
  4. Close PFInstaller window.

How to uninstall this pointfix:

  1. Make sure that Backup subfolder is located in PFinstaller directory
  2. Execute PFInstaller.exe with administrative privileges (right-click > Run as administrator). Old binaries will be repaired from Backup folder located at the same location where PFinstaller is. NS services should be started automatically.
  3. Accept UAC (User Account Control) prompt, select Uninstall Files.
  4. Close PFInstaller window.

Changes made:

Altiris Agent Upgraded to version:- 7.5.3305.0

Attachments

7.5_SP1_HF5_PF3740172.zip get_app