Video recording shows blue/black screen

Article Id: 16183

Status: Published

Updated On: 03-02-2020 10:27

Products:

CA Privileged Access Manager - Cloakware Password Authority (PA) , PAM SAFENET LUNA HSM , CA Privileged Access Manager (PAM) , CA Privileged Access Manager (PAM)

Issue/Introduction:

Video Recording is showing sequences of an empty blue/black screen as displayed here:

What is the reason for this?

Environment:

Release:
Component: CAPAMX

Resolution:

This is expected behaviour.

Once the PAM Client Window is minimised while being connected to the target server with ongoing session recording, the recording basically stops and is filling the time gap with NUL values which appear in the replay as blue or black content.

This is to save bandwidth and storage space.