Video recording shows blue/black screen

Products

• CA Privileged Access Manager - Cloakware Password Authority (PA)
• CA Privileged Access Manager (PAM)

Issue/Introduction

Video Recording is showing sequences of an empty blue/black screen as displayed here:

What is the reason for this?

Environment

Release: All CA PAM versions as of October 2023.
Component: CAPAMX

Resolution

This is expected behaviour.

Once the PAM Client Window is minimised while being connected to the target server with ongoing session recording, the recording basically stops and is filling the time gap with NUL values which appear in the replay as blue or black content.

 

This is to save bandwidth and storage space.