Video recording shows blue/black screen

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Article ID: 16183

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Updated On:

Products

CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager (PAM)

Issue/Introduction



Video Recording is showing sequences of an empty blue/black screen as displayed here:

 

What is the reason for this?

Environment

Release:
Component: CAPAMX

Resolution

This is expected behaviour.

Once the PAM Client Window is minimised while being connected to the target server with ongoing session recording, the recording basically stops and is filling the time gap with NUL values which appear in the replay as blue or black content.

 

This is to save bandwidth and storage space.

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