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Video recording shows blue/black screen
Article ID: 16183
Updated On:
Products
CA Privileged Access Manager - Cloakware Password Authority (PA)
PAM SAFENET LUNA HSM
CA Privileged Access Manager (PAM)
Issue/Introduction
Video Recording is showing sequences of an empty blue/black screen as displayed here:
What is the reason for this?
Environment
Release:
Component: CAPAMX
Component: CAPAMX
Resolution
This is expected behaviour.
Once the PAM Client Window is minimised while being connected to the target server with ongoing session recording, the recording basically stops and is filling the time gap with NUL values which appear in the replay as blue or black content.
This is to save bandwidth and storage space.
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