PAM session recording shows blue or black screen

Products

• CA Privileged Access Manager - Cloakware Password Authority (PA)
• CA Privileged Access Manager (PAM)

Issue/Introduction

The Privileged Access Manager (PAM) session recording is showing sequences of an empty blue or black screen as displayed below. Why is this occurring?

Resolution

The blue or black screen intervals correspond to times when the PAM Client window was minimized. This is expected behavior as the session recording pauses during these time periods and fills the time gap with NUL values to save bandwidth and storage space.