Most of the packages are software updates.
The packages appear in status ‘Retrying Download’ for a few days in a row.
Enabling debug logging for Package Server (HOWTO3942) showed the following errors:
When trying to download from NS server:
Error while downloading package: The certificate chain was issued by an authority that is not trusted (0x80090325)
Download Package failed: Access is denied (-2147024891)
Operation 'Get File' failed.
Http status: 200
Error type: Local error
Error result: 0x80070005
Error code: 0
Error note: HttpRequest::OpenReceiveFile create tagget dir error
Error message: Access is denied
Error while downloading package: No connection to server (0x80004005)
When trying to write to packages to custom share on Package Server:
Cannot write to directory: 0x80070005 [Access is denied]
Lack of permissions on package shares.
Make sure that Program Files\Altiris\Patch Management\Packages\Updates folder has read and execute permission on Authenticated Users and that Authenticated User group is listed in Security tab.
Also verify that that packages shared folder on Package Server has Authentication Users group with read and execute permission.
If you are seeing a certificate chain error on PS, you may also need to export the self-signed certificate from NS and import it to Trusted Root Certification Authority on PS.
ITMS 7.5 SP1 HF4