Symantec management agent pull install fails with error "windows cannot find 'C:\Windows\system32\AltirisAgentInstSvc.exe'. Make sure you typed the name correctly, and then try again"

Products

• IT Management Suite

Issue/Introduction

 Symantec management agent pull install fails with error "windows cannot find 'C:\Windows\system32\AltirisAgentInstSvc.exe'. Make sure you typed the name correctly, and then try again"

When the URL for the agent pull is entered into the client machine's browser, the normal message is displayed. Then when the link for the agent download is clicked, the error is displayed in a dialogue box immediately.

Windows Cannot find 'C:\Windows\System32\AltirisAgentInstSvc.exe'. Make sure you typed name correctly, then try again.

Cause

 Unknown. This was only seen in 7.5 SP1 Issue not reported in later minor or major versions.

Resolution

 Navigate to C:\Windows\SysWOW64 on the client machine

Delete AeXNSBootstrapCtl.dll 

Restart the browser and attempt the pull install again.

Applies To

 Symantec management platform 7.5 SP1 (7.5.3153)

Client machine windows 7 x64, joined to the same domain as the notification server. Install is attempted under a domain admin's account.