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Blue screen with "BugCheck 3B" error and Symantec Endpoint Protection (SEP) 12.1 RU5

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Article ID: 161818

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Updated On:

Products

Endpoint Protection

Issue/Introduction

After upgrading or installing SEP 12.1 RU5, Windows computers may crash, unexpectedly restart or encounter a blue screen with a STOP message similar to the following:

 
 
BugCheck 3B, {c0000005, fffff800018c30c5, fffff8800d4a5e90, 0}
Probably caused by : symefasi.sys
 
BugCheck 8E, {c0000005, 8088e154, b43dfe58, 0}
Probably caused by : symefasi.sys
 
BugCheck 1000008E, {c0000005, 8296a036, b0f37394, 0}
Probably caused by : Pool_Corruption 
 
BugCheck C2
Probably caused by : symefasi.sys
 
BugCheck 7E
Probably caused by : symefasi.sys

Additional errors may include:

SYSTEM_SERVICE_EXCEPTION

KERNEL_MODE_EXCEPTION_NOT_HANDLED

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M

BAD_POOL_CALLER (c2)

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e)

Resolution

Symantec is aware of this issue and is currently investigating it. This document will be updated as soon as more information becomes available.