After upgrading or installing SEP 12.1 RU5, Windows computers may crash, unexpectedly restart or encounter a blue screen with a STOP message similar to the following:
Additional errors may include:
SYSTEM_SERVICE_EXCEPTION
KERNEL_MODE_EXCEPTION_NOT_HANDLED
KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
BAD_POOL_CALLER (c2)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e)
Symantec is aware of this issue and is currently investigating it. This document will be updated as soon as more information becomes available.