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Preboot authentication using smart cards on HP EliteBook Folio9480m and Microsoft Surface Pro systems

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Article ID: 161812

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

Preboot authentication with tokens fails on HP EliteBook Folio 9480m systems and Microsoft Surface Pro systems.

Resolution

To work around this issue, you must enable the legacy USB settings in the BIOS configuration menu. Refer to your manufacturer’s documentation on accessing the BIOS configuration menu.

In the BIOS configuration menu:

  1. Go to Advanced Setting > Device Configuration.
     
  2. In the USB field, select the Legacy setting for USB.