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Preboot authentication using smart cards on HP EliteBook Folio9480m and Microsoft Surface Pro systems


Article ID: 161812


Updated On:


Endpoint Encryption


Preboot authentication with tokens fails on HP EliteBook Folio 9480m systems and Microsoft Surface Pro systems.


To work around this issue, you must enable the legacy USB settings in the BIOS configuration menu. Refer to your manufacturer’s documentation on accessing the BIOS configuration menu.

In the BIOS configuration menu:

  1. Go to Advanced Setting > Device Configuration.
  2. In the USB field, select the Legacy setting for USB.