SIM (Symantec Installation Manager) fails with error: "Exception encountered while verifying webservice: YourServerFQDN/Altiris/NS/Services/NSConfigurationWebService.asmx"

Products

• IT Management Suite

Issue/Introduction

During an install or repair with SIM it fails with an error: 

Exception encountered while verifying webservice: YourServerFQDN/Altiris/NS/Services/NSConfigurationWebService.asmx

Environment

ITMS 8.x

Proxy

Cause

During an install or repair the SIM may try to contact any of the following services:

/Altiris/NS/Services/NSConfigurationWebService.asmx

/Altiris/NS/Services/ProductConfigurationWebServer.asmx

/Altiris/NS/Services/ServiceConfigurationWebService.asmx

Using Internet Explorer the URL http://YourServerNameFQDN//Altiris/NS/Services/NSConfigurationWebService.asmx would fail. 

Using Internet Explorer the URL http://LocalHost//Altiris/NS/Services/NSConfiguration/WebService.asmx would fail. 

The SIM connects to the services with the FQDN of your Notification Server and it would fail.

Resolution

The environment had a proxy server that was being used.  In Internet Explorer we checked the Tools>Internet Options>Connections>LAN settings and put a check in "Bypass proxy for local addresses".   This allowed Internet Explorer to open the URL's that were failing.  

In the Symantec Management Console go to the Settings>All Settings>Notification Server Settings> Proxy tab and put a check in  the "Bypass proxy for local addresses"