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Extract SSL certificate policy failed to run.

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Article ID: 161797

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Updated On:

Products

Deployment Solution

Issue/Introduction

when trying to run extract SSL certificate policy from the NS to Task server/Package server it failed to run.

On the site server event log you see the error message like this.

 

 

Faulting application name: DSPluginInstall64.exe, version: 0.0.0.0, time stamp: 0x537d07ea

Faulting module name: DSPluginInstall64.exe, version: 0.0.0.0, time stamp: 0x537d07ea

Exception code: 0x40000015

Fault offset: 0x00000000000379ce

Faulting process id: 0x88c

Faulting application start time: 0x01d05bd399d4912a

Faulting application path: C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{BA31076C-5379-4C1B-87A6-5D603E4F23C8}\cache\DSPluginInstall64.exe

Faulting module path: C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{BA31076C-5379-4C1B-87A6-5D603E4F23C8}\cache\DSPluginInstall64.exe

Report Id: d9fc6d69-c7c6-11e4-80c7-00155d5c0f23

Cause

This issue occurs if the Client installed on C drive and  the Notification server installed on different drive. System look for the path c:\program files\Notification server\NSCap\Bin if the client agent is installed on C Drive.

Resolution

Either re-install client agent of the drive where Notification server installed or as a workaround temporarily add a path to C:\program files\Altiris to C:\program files\Altiris\Notification Server\NSCap\Bin"  this will resolve the issue remember once extract SSL policy run successfully please remove this path as it will cause issues.


Applies To

Deployment solution 7.5 SP1 HF5

NS on Windows 2012 R2 server.

Site servers on windows 2008