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"Content update failure" and Symantec Status is "Critical"
Article ID: 161793
Updated On:
Products
Endpoint Detection and Response
Issue/Introduction
The Central Intelligence Unit (CIU) of Symantec Advanced Threat Protection: Network (SATP:N) shows a System Status of "Critical" and one or more Devices have a "Content update failure" message.
Cause
LiveUpdate was not able to retrieve virus definitions or other content.
Resolution
Check to confirm that the Device where this message appears can reach the LiveUpdate servers.
If symptoms persist, open a case with Symantec Technical Support.
Feedback
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