ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

"Content update failure" and Symantec Status is "Critical"

book

Article ID: 161793

calendar_today

Updated On:

Products

Endpoint Detection and Response

Issue/Introduction

The Central Intelligence Unit (CIU) of Symantec Advanced Threat Protection: Network (SATP:N) shows a System Status of "Critical" and one or more Devices have a "Content update failure" message.

Cause

LiveUpdate was not able to retrieve virus definitions or other content.

Resolution

Check to confirm that the Device where this message appears can reach the LiveUpdate servers.

If symptoms persist, open a case with Symantec Technical Support.