Installation fails prerequisite checks

Products

• IT Analytics

Issue/Introduction

While installing IT Analytics (ITA), errors are encountered during the pre-requisites check even though the pre-requisites listed in the error message are met.

The IT Analytics Server may not be functional. Possible causes include:

- ASP.NET component is not installed or not registered in IIS

- The Application Server role is missing some required features (HTTP Activation?)

- The Web Server (IIS) role is missing some required features

Exception: The HTTP service located at http;///ITAnalytic/Services/ServerPrerequisitesService is too busy

Cause

The Application ID account was not assigned sufficient rights.

Resolution

Make sure the Application ID has sufficient permissions. Specifically check the following: Start -> Control Panel -> Administrative Tools -> Local Security Policy -> Local Policies -> User Rights Assignment -> Make sure the App ID has been assigned to the following: a. Log on as a service b. Log on as a batch job