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SAVFMSELU.dll failed to load , error 1722

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Article ID: 161776

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Updated On:

Products

Mail Security for Microsoft Exchange

Issue/Introduction

You are uninstalling SMSMSE using the Manual removal script and also following the manual removal steps as mentioned in TECH216606

The Script runs fine but you get an error as in the Screen shot

 

The error code related to this error is 1722

Cause

The above error is caused because the mentioned file " SAVFMSELU.dll" is missing because the SMSMSE folders have been removed by the removal script

Resolution

In situations like these , please copy the SAVFMSELU.dll file from a working machine it is found in this directory

C:\Program Files (X86) Symantec\SMSMSE\7.5\Server

 

Now on the target machine where the issue is happening , create the same directory path if it does not exist , and move the SAVFMSELU.dll file

 

 

Now run the command to unregister

 

Unregister SMSMSE from LiveUpdate:

Open a command prompt on the computer where SMSMSE is installed and run the following command:

32-bit OS: regsvr32.exe /u "C:\Program Files\Symantec\SMSMSE\<version>\Server\SAVFMSELU.dll"
64-bit OS: regsvr32.exe /u "C:\Program Files (x86)\Symantec\SMSMSE\<version>\Server\SAVFMSELU.dll"

NOTE: Change the value of <version> to the appropriate version of SMSMSE installed.  The following is an example for SMSMSE 7.5 on a 64-bit OS:

regsvr32.exe /u "C:\Program Files (x86)\Symantec\SMSMSE\7.5\Server\SAVFMSELU.dll"

This would Unregister SMSMSE from LiveUpdate and the error would not happen again


Applies To

SMSMSE 7.5.1,

Windows SBS 2011

 

Exchange 2010