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Cannot generate CEM agent installation package.

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Article ID: 161771

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Updated On:

Products

IT Management Suite

Issue/Introduction

Cannot generate CEM agent installation package.

"Unable to import the specified certificate
Certificate failed one or more validity tests.
   [Altiris.NS.Utilities.AgentSite.BadCertificateException @ Altiris.NS]
   at Altiris.NS.Utilities.AgentSite.CertificateHelper.VerifyCertificateForSigning(String thumbprint)
   at Altiris.NS.UI.Admin.ClientManagement.IbcmAgentInstallationPackage.GetCertificate(AgentPackageParameters packageParams)

Exception logged from:
   at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)
   at Altiris.NS.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
   at Altiris.NS.UI.Admin.ClientManagement.IbcmAgentInstallationPackage.GetCertificate(AgentPackageParameters packageParams)
   at Altiris.NS.UI.Admin.ClientManagement.IbcmAgentInstallationPackage.OnGeneratePackage(Object sender, EventArgs e)
   at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at Altiris.NS.UI.Controls.PageCachePage.ProcessRequest(HttpContext context)
   at Altiris.NS.UI.AltirisPage.ProcessRequest(HttpContext context)
   at ASP.admin_clientmanagement_ibcmagentinstallationpackage_aspx.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
   at System.Web.HttpApplication.ApplicationStepManager.ResumeSteps(Exception error)
   at System.Web.HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData)
   at System.Web.HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr)
   at System.Web.HttpRuntime.ProcessRequestNoDemand(HttpWorkerRequest wr)
   at System.Web.Hosting.ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType)

Cause

The Cloud-enabled Agent Installation Package contained "Sign using" option checked with 'Thumbprint' cert.

Resolution

Perform the following steps:
1. Go to Settings > Notification Server > Cloud-enabled Management > Setup > Cloud-enabled Management Setup.
2. Click "Generate and download Symantec Management Agent installation package" which will open 'Cloud-enabled Agent Installation Package' and uncheck 'Sign using'.
3. Give the encryption password.
4. Download and install the CEM Agent package.