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Network Stored PST Files and the DLP Agent

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Article ID: 161755

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Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

If a user has their Outlook setup to store the personal PST files on a network share. This causes severe latency with the DLP Agent.

Resolution

Network stored .PST files are not recommended by Microsoft (https://support.microsoft.com/en-us/kb/297019) and is not supported by DLP.  If users are doing this and changing to locally stored PST files is not an option then it is highly recommended that add a new monitoring filter to ignore *.pst files with a destination of 'copy to network share'.