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Incompatibility Enterprise Vault - Symantec Encryption Desktop

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Article ID: 161751

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Updated On:

Products

Desktop Email Encryption

Issue/Introduction

When using Outlook 2010 or earlier and having Enterprise Vault 9.x and Symantec Encryption Desktop installed, additional IMAP accounts in Outlook will not work correctly.

The account storage .pst for the IMAP account is created multiple times, mail can not be accesses in the IMAP account.

Cause

This is an incompatibility caused by both products accessing the .pst storage file.

Resolution

The following are possible workarounds:

  • Update to Outlook 2013
  • Remove Enterprise Vault
  • Remove Symantec Encryption Desktop (or disable MAPI processing during install)