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SEP "IPS service change" error on agent reboot when hardened policy applied

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Article ID: 161732

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Updated On:

Products

Data Center Security Server

Issue/Introduction

Error message of "Symantec IPS Service has changed since the last time you used it" after reboot of an Agent when hardened policy applied


 

Resolution

This is a known issue and will be considered for a future relase.


Applies To

Steps to reproduce
---------------
1. Agent, console and SEP installed on my windows 2k8 EE SP2 32-bit machine
2. Applied out of box hardened policy (rev #103)
3. rebooted the machine

Result >> When the machine came back up. There was SEP pop dialogue
Noticed the agent in console was yellow. Running the configtool -t and communication was successful.
Email in event viewer with communication error

MCOM,3,2015-01-07 00:03:20.651 Z-0800,W,50,IS,3e02a99b41c8e9a9788e9b9190e09e23,10223,,,,,HttpsHandler,,F,,Communication,,,,,Curl Error:
AGENT COULDNT CONNECT. Verify server IP&sep1;port and server is running.,,,,,,,,,,,,,,,,,,,,,,,,,"Curl Error: AGENT COULDNT CONNECT.
Verify server IP&sep1;port and server is running."