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FEATURE REQUEST: Button to push policy from Symantec Encryption Management Server to clients

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Article ID: 161729

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Updated On:

Products

Desktop Email Encryption Drive Encryption Encryption Management Server File Share Encryption Powered by PGP Technology Gateway Email Encryption

Issue/Introduction

Client updates take a certain time and cannot be pushed from the server to clients.

Cause

With the current design of the Symantec Encryption Management Server the client contacts the server after a configurable interval to update the policy. It is not possible to manually push a policy from the server to all clients in a given group.

Resolution

Symantec Corporation is committed to product quality and satisfied customers. This Feature Request is currently being considered by Symantec Corporation to be addressed in a forthcoming version of the product.

Technical Support filed a Feature Request to add this product feature. Note that an feature request is exactly that, a request.
There is no committed date for this request from the Endpoint Encryption Product Management team, nor from the Endpoint Encryption Engineering team at this time.

Please be sure to refer back to this document periodically as any changes to the status of the request will be reflected here.

 

The following workarounds can be used:

  • The policy can be manually updated by the end user with a right click on PGPtray and selecting "Update Policy".
  • On the server the interval for clients to request a policy update can be configured in the consumer policy under "Symantec Encryption Desktop" - "Desktop" - "Download policy updates from Symantec Encryption Server every". Per default the value is every 24 hours.