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Unable to install Task Server on a Site Server.

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Article ID: 161723

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Updated On:

Products

IT Management Suite

Issue/Introduction

We are unable to reinstall Task Server on a Site Server that had previously been a Task Server. There are reminents left behind from the previous install that were not cleaned up properly.

Log Name:      Application

Source:        MsiInstaller
Date:          2/12/2015 9:14:02 AM
Event ID:      11721
Task Category: None
Level:         Error
Keywords:      Classic
User:          <Domain>\<AltirisServiceAccount>
Computer:      SMP-W2K8-01.EPM.Local
Description:
Product: Client Task Server 7.5 -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: UninstallCTDataLoad.689FB43D_B797_4DE9_9A9F_86885A4025A5, location: C:\Program Files\Altiris\Altiris Agent\Client Task Server\, command: "C:\Windows\Microsoft.NET\Framework64\v2.0.50727\InstallUtil.exe" /u CTDataLoad.exe /LogToConsole=true /LogFile="CTDataLoad.InstallUtilLog 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">11721</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-12T15:14:02.000000000Z" />
    <EventRecordID>6048</EventRecordID>
    <Channel>Application</Channel>
    <Computer>TSUSRALT01.tsu.edu</Computer>
    <Security UserID="S-1-5-21-1664828919-137379562-277364198-21971" />
  </System>
  <EventData>
    <Data>Product: Client Task Server 7.5 -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: UninstallCTDataLoad.689FB43D_B797_4DE9_9A9F_86885A4025A5, location: E:\Program Files\Altiris\Altiris Agent\Client Task Server\, command: "C:\Windows\Microsoft.NET\Framework64\v2.0.50727\InstallUtil.exe" /u CTDataLoad.exe /LogToConsole=true /LogFile="CTDataLoad.InstallUtilLog </Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>
    </Data>
    <Binary>7B30443639343445382D464439322D344634372D423035382D3443334332383834443732447D</Binary>
  </EventData>
</Event>

Cause

The previous uninstall did not clean everything out of the registry referencing the previous install of Task Server.

Resolution

In the registry search for Task Server under "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products". Find the key/s, export them (just in case) then delete the key.  After you delete all the keys run the installer again and it should complete successfully.


Applies To

SMP 7.5 SP1 HotFix5