Sort order for ticket categories
Article ID: 16171
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Is it possible to sort the list of incident categories by other parameters than alphabetical order when the category is showed to create a request/incident/problem?
CA Service Desk Manager 14.1CA Service Desk Manager 17.0
Out of the box this is not possible.