Sort order for ticket categories

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Article ID: 16171

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



Is it possible to sort the list of incident categories by other parameters than alphabetical order when the category is showed to create a request/incident/problem? 

Environment

CA Service Desk Manager 14.1CA Service Desk Manager 17.0

Resolution

Out of the box this is not possible.