Sort order for ticket categories
Article ID: 16171
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Is it possible to sort the list of incident categories by other parameters than alphabetical order when the category is showed to create a request/incident/problem?
Environment
CA Service Desk Manager 14.1CA Service Desk Manager 17.0
Resolution
Out of the box this is not possible.
Feedback
Yes
No
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