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In 7.5 SP1 HF5 the "Software Compliance Details by Managed Delivery Policy" report is not showing computers with "Not Applied" status.

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Article ID: 161708

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Updated On:

Products

Software Management Solution

Issue/Introduction

1. In the Console navigate to "Reports > All Reports > Software > Compliance".
2. Open the "Software Compliance by Managed Delivery Policy" report.
3. Find a policy that has some value other than 0 (zero) in the "Computers with Non-Applied Status (%)" column.
4.  Double click that policy to open the drill down report "Software Compliance Details by Managed Delivery Policy".
5.  Note that their are no entries with a Status of "Not Applied".

Before the upgrade from 7.5 SP1 without any hotfixes to 7.5 SP1 HF5 the drill down report always showed the computers that were in a "Not Applied" status.

As a demonstration the customer targeted two computer in one policy.
One of the computers was on-line, the other computer was off-line.
After the policy ran the "Software Compliance by Managed Delivery Policy" shows the following for this policy:
Total Number of Computers = 2
Computers in Compliance (%) = 50
Computers with Non-Applied Status (%) = 50

Yet the drill down report, "Software Compliance Details by Managed Delivery Policy", only shows the one computer that is "In Compliance".
Before the upgrade to HF5 the drill down report showed the computers that had a status of "Not Applied".

This happens on for all of the policies created since the upgrade to HF5.
However, some, but not all, of the policies that were created before the upgrade still show the "Not Applied" status in the drill down report.
The customer does not know if the policies that still show the "Not Applied" status in the drill down report have or have not executed after the upgrade to HF5.

None.

Cause

Unknown

Resolution

This has been referred to Dev for correction.

This has already been fixed in 7.6.
In ETrack 3724907 there is an attached SQL script that will update both reports. The new "Software Compliance Details by Managed Delivery Policy" report now shows the "Not Applied" data.


Applies To

7.5 SP1 HF5