Padlock overlay Icon is not displayed on File Share encrypted files or folders

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Article ID: 161669

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Updated On:

Products

File Share Encryption

Issue/Introduction

Files and folders protected by File Share Encryption should show a padlock overlay in Windows File Explorer:

Sometimes the padlock overlay icon is missing or it is shown intermittently.

This issue may occur only on network shares. You can confirm this by creating a protected folder on a local drive and checking that the issue still occurs.

Environment

Symantec File Share Encryption 10.5 and above.

Resolution

Check if the file/folder is actually encrypted by doing the following:

  1. Right click on the folder in Windows File Explorer and click on Properties.
  2. In the Properties window, if a tab named Symantec File Share is present, the folder is encrypted:

Right click on PGP Tray from the notifications area of the taskbar and choose Options or open Encryption Desktop and choose Tools / Options from the menu. Check in the File Share tab that the Overlay PGP icon on secured files and folders option is enabled:


 

From Windows File Explorer, navigate in and out of the protected folder or simply try waiting a few minutes.

Ensure that you are running the latest version of Symantec File Share Encryption.

 

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