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HP Pro desk 600 G1 sff will reboot loop after Symantec Endpoint Encryption Drive Encryption 11 (SEE 11) client is installed.

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Article ID: 161666

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

While installing SEE 11 on a HP Pro desk 600 G1 sff, an issue has been found where the computer will reboot loop after installation.

Steps to recreate:

1. Change start up and recovery options under system failure, deselect automatically restart.

2. Install SEE 11 Management Agent x 64, restart.

3. Install SEE 11 Drive Encryption x 64, restart.

4. As the Windows logo is displayed, the computer will reboot loop.

Cause

This issue is currently under investigation with Engineering for root cause.

Resolution

This issue is currently under investigation with Engineering. As further information is obtained, this will be reflected here.