Low disk space on a Symantec Endpoint Protection Manager

Products

• Endpoint Protection

Issue/Introduction

The operating system indicates that there is low disk space on a system running Symantec Endpoint Protection Manager. The system has poor performance. 

Resolution

Note: To check if this issue exists or has been resolved on the computer in question, download and run SymDiag.

Low disk space is a common problem with a wide variety of possible causes.  Running low on disk space is both an issue and a cause of multiple potential issues.  Unless the operating system or some other program provides an alert, it may not be recognized that low disk space is influencing the unwanted behavior that is observed.

To determine if data created by the Symantec Endpoint Protection Manager (SEPM) is using an unusually large amount of disk space review the list of data points (files or folders) below and what steps are recommended should those data points be determine to be of an excessive size.

The threshold is a value that is somewhat arbitrary although it is set based on measurement of deployed customer systems.  It is meant only to provide some basis for determining whether it may be useful to treat the file or directory size as a potential product technical issue, but is not diagnostic of a definite product issue.

Default SEPM Database Location

Review this folder location to determine if the SEPM database is a large size.

C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\DB

 

Default SEPM Location

There may be indication of why the database is is growing in one of the tomcat logs.  Scm-server-0.log would be the first log to review.

C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\logs