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Using Clipboard's ‘Encrypt’ feature in Symantec Encryption Desktop fails to retain the Table lines or borders in the text.

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Article ID: 161658

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Updated On:

Products

Symantec Products

Issue/Introduction

Text formatting details like table lines or borders are removed when selected text is encrypted with Clipboard's Encrypt or ‘Encrypt & Sign’ feature.

Cause

Storing the table formattings or alignment details is the function of an advance editor like Word, Excel or 'Outlook Email' editor, and if that Word file or Outlook email is encrypted, we will not lose the table lines / borders. The very reason we prefer advance editors like word or excel rather than notepad.

Same has notepad editor, Clipboard feature is introduced just to address plain text and not for information like table borders etc.

Resolution

As we see this is by design and Clipboard is made just to address the text encryption needs, we advise users to store formatted text in an advance editor and encrypt that file with Encryption Software, in order to retain the formatting or table lines/border properties.

While using Outlook the best way is to paste the formatted text in the body of the email, and choose the Encrypt button to encrypt it, and not to use the Clipboard’s feature to encrypt the text and paste the encrypted text in the outlook message body.