How to reset the user defined custom settings in the CCS console.

Products

• Control Compliance Suite
• Control Compliance Suite Standards Server

Issue/Introduction

How to reset the user defined custom settings in the CCS(Control Compliance Suite) console.

Environment

CCS 12.5.x +

CCS 12.6.x

Resolution

At times for troubleshooting purpose one might need to reset the user defined custom settings in the CCS console.  For this following steps need to be performed-

1. Close the CCS console.
2. Remove the "Preferences" folder at the location: C:\Users\<CCS Console User>\AppData\Local\Symantec\CCS and move it to another folder as a backup.
3. Re-launch the CCS console.
4. The CCS console will now have the default settings.