After installing your Symantec Endpoint Management Solution, if you choose to implement Cloud-enabled Management (CEM) in the environment, the following articles will help you with configuring, managing, and resolving issues related to CEM.
NOTE: This article is currently being updated to include known good links and information
Perform tasks and resolve issues related to the management and configuration of Cloud-enabled Management.
|Recreate the Cloud-enabled Management agent website||HOWTO98774|
|Implementing Cloud-enabled Management behind a load balancer||HOWTO95238|
|How to configure F5 BIG-IP Local Traffic Manager to work with the ITMS Cloud-enabled Management traffic?||HOWTO109667|
|Prevent UNC code bases from being offered by site servers configured strictly for CEM||HOWTO90260|
|Local clients cannot switch to Cloud-enabled Management mode||TECH217096|
|Package server turns on Require SSL setting in IIS when the agent loads||TECH224032|
|Agent reports that Cloud-enabled Management is enabled but inactive||TECH210850|
|Enable Cloud-enabled Management functionality without leaving the LAN||HOWTO100079|
|Error adding a Notification Server to the Gateway Manager with CEM||TECH227929|
|Error: "not in allowed servers list to connect!!!" on an Internet Gateway||TECH228036|
|Error: "Attempted CEM nsagent negotiation failed" when connecting to server||TECH225770|
|Error: "(OS 10013) An attempt was made to access a socket in a way forbidden by its access permissions" and CEM Internet gateway setup fails||TECH215800|
|Error: "Failed to generate package" using self-signed certificates and creating a CEM agent installation package||TECH218445|
|Error: "Configuration of IIS website for cloud-enabled management agent connections failed"||TECH217324|
|Error: "Account NS Agent Identity is disabled" when CEM agents send basic inventory||TECH213529|
|Error: "Name on certificate does not match the name of the site" and CEM agent cannot connect||TECH227046|
|Error: "Unable to get the client certificate associated with the specified request", and agent cannot connect to the notification server||TECH226853|
|Error: "Cannot issue certificate at this time because there is no registered master certificate with the specified name" when generating CEM agent packages||TECH226923|
|Error: "No connection could be made because the target machine actively refused it"||TECH227194|
|Attempted CEM nsagent certificate negotiation failed. HTTP status 403: The client does not have sufficient access rights (0X8FA10193)||TECH235787|
|Can't add or see server in the server tab on the CEM gateway||TECH251177|
Manage and configure Cloud-enabled Management before and after an upgrade.
|Restore Cloud-enabled Management communication after an off-box upgrade||
Generate and apply Cloud-enabled Management certificates.
|Revoke Cloud-enabled Management certificates||HOWTO93156|
|Attempted CEM nsagent certificate negotiation fails||TECH216365|
|Error: "Failed to generate package. The chain context handle is invalid..." when generating CEM agent packages||TECH218352|
|Error: "Extended Key Usage information is present and it indicates that the certificate does not support client authentication" when installing SSL certificates||TECH226478|
Configure and resolve issues related to Cloud-enabled Management agents.
|Configuration of IIS website for Cloud-enabled Management agent connections fails||TECH217519|
|Error: "Failed to generate package. Object reference not set..." when generating CEM agent packages||TECH217334|
Properly configure your Cloud-enabled Management policies.
|Cloud-enabled Management policy is not applied to a client computer||TECH213911|
Known issues related to Cloud-enabled Management.
|Package Server publishes its codebase to the SMP using the internal FQDN||TECH210809|
|Task Server publishes its URL to the Symantec Management Platform using the internal FQDN||TECH211202|
|Cloud-enabled Management agent website takes a long time to create||TECH211128|
|Cloud-enabled Management agents flood the EventQueue with basic inventory NSE's||TECH225946|
|Error: "Invalid column c3 value" when Cloud Mode is enabled||TECH222901|