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Control Compliance Suite ERROR - The requested file, 1418811828jtun_ccs111content.zip, is too large (834734457 bytes) for LiveUpdate to start to download.

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Article ID: 161601

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Updated On:

Products

Control Compliance Suite Windows

Issue/Introduction

When downloading LIveUpdate contact you get an error that a file is corrupted.

ERROR - The requested file, 1418811828jtun_ccs111content.zip, is too large (834734457 bytes) for LiveUpdate to start to download.
Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "1418811828jtun_ccs111content.zip", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\1418811828jtun_ccs111content.zip" HR: 0x802A0048
1/8/2015, 8:57:09 GMT -> HR 0x802A0048 DECODE: E_FILE_NOT_TRUSTED
1/8/2015, 8:57:09 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x802A0048, Num Successful: 0
1/8/2015, 8:57:09 GMT -> HR 0x802A0048 DECODE: E_FILE_NOT_TRUSTED

Then second error :

ERROR: 1418811828jtun_ccs111content.zip contains a file 'CCS_11_1_2014-4_SCU_Win.exe' that will decompress to an illegal size, 833791184.

Resolution

Options located in the Settings.LiveUpdate file ( C:\ProgramData\Symantec\LiveUpdate ) :
 
PREFERENCES\MAX_LIVETRI_SIZE=1048576
PREFERENCES\MAX_PACKAGE_CONTENTS_SIZE=734003200
PREFERENCES\MAX_PACKAGE_SIZE=734003200
PREFERENCES\MAX_TRIFILE_SIZE=10485760‚Äč

To resolve issue Increase filesize settings so the newly SCU 2014-4 files can be downloaded.

PREFERENCES\MAX_PACKAGE_CONTENTS_SIZE=1500000000
PREFERENCES\MAX_PACKAGE_SIZE=1500000000