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"WARNING: Rejecting the files from enforce_receiving being received due to overload on folder" FileReader restarts excessively.


Article ID: 161597


Updated On:


Data Loss Prevention Enforce Data Loss Prevention Network Discover Data Loss Prevention


 The FileReader restarts excessively. 


In the FileReader logs you see: handleError

Level: INFO: Monitor controller rejected file Will back off and retry later.

Message:  Exception delivering scan state to scan manager: 
java.lang.OutOfMemoryError: GC overhead limit exceeded


In the BoxMonitor logs for the Detection server you see: 

 com.vontu.communication.transport.ChannelManager processOperationResult

Level: INFO: Operation com.vontu.communication.transport.ReadOperation:1420472408050:filereader:controller-server:null failed with exception: com.vontu.communication.transport.exception.TransportException: remote endpoint closed connection


On the Enforce Server in the MonitorController logs you see: newFileShipmentAvailable

Level: WARNING: Rejecting the files from enforce_receiving being received due to overload on folder oce sl73dlpapp008:filereader for the sub-system CatalogItemWriterSubsystem. Sender will retry sending the file at a later time.

 com.vontu.communication.dataflow.ReceivingTask run

Level: INFO: Receiving Task(1548): Shipment rejected by application.

In the MonitorController.log: 

Level: INFO   | jvm 3    | 2015/01/03 08:29:35 | Exception in thread "Timer-26" java.lang.OutOfMemoryError: GC overhead limit exceeded



Insufficient java heap size in the SymantecDLPDetectionServer.conf file. 


Increase the heap size in SymantecDLPDetectionServer.conf.

Windows: <Drive>:\Program Files\Symantec\DataLossPrevention\DetectionServer\Services\SymantecDLPDetectionServer.conf
Linux: /opt/Symantec/DataLossPrevention/DetectionServer/Services/SymantecDLPDetectionServer.conf

The default settings are:

# Initial Java Heap Size (in MB) = 128 = 256

Increase the memory 2-4x: = 512 = 1024